CHAPTER 1 – BUSINESS PROCESS MANAGEMENT & IT Introduction Overview of Business Processes Classification of Business Processes Business Process Management Theories of Process Management Implementation Accounting Systems Automation Impact of IT on BPM and Risks of failure of IT Approaches to Mapping Systems CHAPTER 2 – INFORMATION SYSTEMS AND IT FUNDAMENTALS Introduction Need for Information Technology Importance of IT in Auditing Overview of Business Process Automation Overview of Computing Computing Technologies Information System Layers Information System Life Cycle Recent Technologies/Devices CHAPTER 3 – TELECOMMUNICATION AND NETWORKS Introduction Networking an Enterprise Trends in Telecommunication The Business Value of Telecommunications Telecommunications Network Classification of Telecommunication Networks Network Computing Network Risks, Control and Security Network Administration and Management The Internet Revolution Electronic Commerce Mobile Commerce Electronic Fund Transfer CHAPTER 4 – BUSINESS INFORMATION SYSTEMS Introduction Information Technology as a Key Business Enabler & Driver Information Systems Organizations, Information Systems and Business Processes Information Systems and their role in Businesses Types of Information Systems Specialized Systems Artificial Intelligence Expert Systems Business Intelligence Importance of Access and Privilege Controls Payment Mechanisms Summary CHAPTER 5 – BUSINESS PROCESS AUTOMATION THROUGH APPLICATION SOFTWARE Introduction Classification of Business Applications Business Process Automation Information Processing Delivery Channels Controls in BPA Emerging Technologies Summary CHAPTER 1 – BUSINESS ENVIRONMENT Introduction Business Objectives of a Business Environmental Influences on Business Problems in understanding the environmental influences Framework to understand the environmental influences Why Environmental Analysis? Characteristics of Business Environment Components of Business Environment Relationship between Organization and its Environment The Micro and Macro Environment Environmental Scanning Elements of Micro Environment Consumers/Customers Competitors Organization Market Suppliers Intermediaries Elements of Macro Environment Demographic Environment Economic Environment Political-Legal Environment Socio-Cultural Environment Technological Environment Global Environment PESTLE Analysis Strategic Responses to the Environment Competitive Environment Porter’s Five Forces Model – Competitive Analysis CHAPTER 2 – BUSINESS POLICY AND STRATEGIC MANAGEMENT 1 Introduction Business Policy as a Discipline Meaning and Nature of Management What is a Strategy Corporate Strategy Nature, scope and concerns of corporate strategy What does corporate strategy ensure? The Dynamics of Competitive Strategy Strategic Management Framework Importance of Strategic Management Strategic Decision Making Strategic Management Model Vision, Mission and Objectives The Vision Mission Objectives and Goals Strategic Levels in Organisations CHAPTER 3 – STRATEGIC ANALYSIS Introduction Situational Analysis Strategic Analysis The Methods of Industry and Competitive Analysis Dominant economic features of the industry Nature and strength of competition Triggers of change Identifying the companies that are in the strongest/weakest positions Likely strategic moves of rivals Key factors for competitive success Prospects and financial attractiveness of industry SWOT Analysis TOWS Matrix Portfolio Analysis Boston Consulting Group (BCG) Growth-Share Matrix Ansoff’s Product Market Growth Matrix ADL Matrix General Electric Model[“ Stop-Light” Strategy Model] CHAPTER 4 – STRATEGIC PLANNING Introduction Planning The Stages of Corporate Strategy Formulation-Implementation Process Strategic Alternatives Glueck and Jauch Generic Strategic Alternative Michael Porter’s Generic Strategies Best-Cost Provider Strategy Grand Strategies/Directional Strategies Mergers and Acquisitions in Organizations Merger and Acquisition Strategy Types of Mergers CHAPTER 5 – FORMULATION OF FUNCTIONAL STRATEGY Introduction Marketing Strategy Formulation Delivering value to Customer The Marketing Process Marketing Mix Marketing Analysis Financial Strategy Formulation Production Strategy Formulation Logistics Strategy Supply Chain Management What is Supply Chain Management? Is logistic management same as supply chain management? Implementing Supply Chain Management Systems Research and Development Human Resource Strategy Formulation CHAPTER 6 – STRATEGY IMPLEMENTATION AND CONTROL Introduction Interrelationships between Strategy Formulation and Implementation Issues in Strategy Implementation Organization and Strategy Implementation The Functional Structure The Divisional Structure The Strategic Business Unit (SBU) Structure The Matrix Structure Network Structure Hourglass Structure Strategic Business Units & Core Competence Leadership and Strategic Implementation Strategic Change Strategic control Building a Strategy-Supportive Corporate Culture CHAPTER 7 – REACHING STRATEGIC EDGE Introduction Business Process Re engineering Bench marking Total Quality Management (TQM) Principles guiding TQM TQM and Traditional Management Practices Six Sigma and Management What is Six Sigma? Six Sigma Methodology What’s new about Six Sigma? Six Sigma as a System of Management Six Themes of Six Sigma Contemporary Strategic Issues Strategies for Internet Economy Strategic Management in Non-Profit and Government Organization