NCFM COMMERCIAL BANKING

CHAPTER 1: Introduction 

• Definition of banks,
• Evolution of Commercial Banks in India,
• Functions of Commercial Banks,
• Competitive Landscape of Banks in India

CHAPTER: 2 Banking Structure in India 

• Banking Structure in India,
• Role of RBI vis–vis other commercial banks

CHAPTER 3: Bank Deposit Accounts 

• Introduction to Bank Deposits,
• Types of Deposit Accounts,
• Strategies of mobilizing deposits,
• Common guidelines of opening and operating accounts,
• Deposit of related services,
• Deposit services offered to Non-Resident Indians,
• Deposit Insurance

CHAPTER 4: Basics of Bank Lending 

• Principles of Lending and Loan Policy,
• Basics of Loan Appraisal,
• Credit decision-making and Review,
• Types of Advances,
• Management of Non Performing Assets

CHAPTER 5: Bank Investments 

• Investment Policy
• Statutory Reserve Requirements,
• Non-SLR Requirement,
• Banks Investment
• Classification and Valuation Norms

CHAPTER 6: Other Activities of Commercial Banks 

• Other Basic Banking Activities,
• Para-banking Activities

CHAPTER 7: Relationship between Banks and Customer 

• Strategy for expanding customer base,
• services to different customer groups,
• competition among banks for customers
• customers relationship management,
• Banking Ombudsman Scheme,
• Know Your Customer(KYC) norms Evolving Trends in Modern Banking Technology,
• Outsourcing of Non-core Activities,
• Financial Inclusion